(Updated February 18, 2021)
At PureSource Water (PSW) our first priority is to provide safe and reliable water to you, our Customers. PSW provides an essential service to our community. We want to assure you that we have been closely monitoring the situation with COVID-19.
Please know that the water delivered by PSW is safe and meets all current federal and state drinking water requirements. You can continue to use and drink water from your tap as usual, as COVID-19 is not present in drinking water supplies.
To ease the stress of this rapidly changing situation, effective immediately, water service will not be terminated for nonpayment of customer bills due to financial difficulty directly resulting from the current COVID-19 crisis. In addition, Customers who are facing these hardships, and contact us to make payment arrangements, will not be charged late fees. These temporary policies will remain in effect until further notice. Customers are still responsible for their water bills, and once the current public health crisis has passed, normal policies will be restored.
For those Customers not struggling financially as a result of COVID-19, your continued prompt payments will help minimize the impact on our tiny water utility. As always, if you are having difficulty paying your water bill, please contact us at (831) 688-8476 or accounts@psh2o.com .
Sincerely,
Martin and Jennifer
